Grass Light Up Ball 60mm Assorted Colours x 1
If you would like a specific colour please contact us.
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Delivery and Returns
According to EU law customers have 14 days from the date they have received the goods to inform that they wish to return the goods, and then an additional 14 days from when they have informed Lou Lou's until the goods needs to be sent back
We will try to get you order shipped to you in 3 to 7 working days. If there is a problem we will notify you as soon as we can.
Orders over £40 will be free delivery.
Orders over £10 in a 10 mile radius of DY1 4LX will be free delivery.
Delivery charge is £4.99
Any damage to your order must be reported within 24 hours of receiving your goods .
Lou Lou's will notify you of any item out of stock and advise when delivery will be possible. If you do not want to wait then we will refund your money if you have already paid.
If goods have already been dispatched, and you change your mind, you can send the goods back to us for a refund. The cost of the postage back to us must be paid for by you.
We will only issue a refund after we have received the goods and they have been found to be unused and in their original packaging. In the case of faulty goods we will replace the item, refunding your return postage, or refund the value of the item should you not want a replacement.
You will not receive a refund after 28 days of purchasing if the item is under guarantee, as the item can be replaced or fixed.
What if I’m not in?
If there is no one available to sign for your order, a second delivery attempt will be made the next working day. If there is still no one available to sign for your order, our couriers may attempt to contact you to arrange delivery. Orders that are undeliverable, e.g. because the address is incorrect or there has been no one available to sign for the order, will be returned to us. Orders returned as undeliverable will be charged at the outbound rate before being resent or refunded. If orders are to be resent, an additional delivery charge will apply.
If you are unhappy with how Lou Lou's has dealt with your purchase, please contact Sales via email to firstname.lastname@example.org or by post to Sales Lou Lou's 2 Duncroft Walk, Woodsetton, Dudley DY1 4LX.
Tel: 01902 534 591 / 07909441713