Terms And Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Delivery and Returns
When you have made an order you will receive an email to confirm your order has been placed.
You will receive another email to let you know we are processing your order.
Once you receive your 3rd email saying dispatched your items will be delivered within 48 hours.
Any orders placed on a Friday, Saturday and Sunday will not be processed till the Monday.
According to EU law customers have 14 days from the date they have received the goods to inform that they wish to return the goods, and then an additional 14 days from when they have informed Lou Lou's until the goods needs to be sent back.
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.
You need to notify the retailer of your wish to cancel your order within this time period – by email, for example.
You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.
We will try to get you order shipped to you in 3 to 7 working days. If there is a problem we will notify you as soon as we can.
Orders over £20 will be free delivery.
Delivery charge starts at £2.99
Any damage to your order must be reported within 24 hours of receiving your goods .
We do require photo evidence of items that are damaged or broken. Without photo evidence we can not refund you.
Lou Lou's will notify you of any item out of stock and advise when delivery will be possible. If you do not want to wait then we will refund your money if you have already paid.
If goods have already been dispatched, and you change your mind, you can send the goods back to us for a refund. The cost of the postage back to us must be paid for by you.
We will only issue a refund after we have received the goods and they have been found to be unused and in their original packaging. In the case of faulty goods we will replace the item, refunding your return postage, or refund the value of the item should you not want a replacement.
We will discuss your requirements either by email or phone.
What if I’m not in?
If there is no one available to sign for your order, a second delivery attempt will be made the next working day. If there is still no one available to sign for your order, our couriers may attempt to contact you to arrange delivery. Orders that are undeliverable, e.g. because the address is incorrect or there has been no one available to sign for the order, will be returned to us. Orders returned as undeliverable will be charged at the outbound rate before being resent or refunded. If orders are to be resent, an additional delivery charge will apply.
If you are unhappy with how Lou Lou's has dealt with your purchase, please contact Sales via email to email@example.com or by post to Sales Lou Lou's 2 Duncroft Walk, Woodsetton, Dudley DY1 4LX.